درخت حوزه‌های تخصصی

The aim of this study was to identify factors affecting the loyalty of hypermarkets’ customers in Isfahan province and, to investigate the effect of each factor. In this order, 40 factors were identified by literature review and by interviewing 50 managers, senior experts, and customers familiar with this field. The conceptual model was developed and a questionnaire was designed. A sample of 390 loyal customers was selected by cluster sampling in five hypermarkets in Isfahan province. The factors were categorized using exploratory factor analysis and SPSS software in seven dimensions. Using confirmatory factor analysis methods, SEM modeling, and Smart PLS software, analyzing the data, validating the model, and testing the hypothesis, were done. The Cronbach's alpha value for the whole questionnaire was calculated at 0.94. Results showed the positive effect of product, service quality, store convenience, the store’s atmosphere, price/value, staff, and location on customer loyalty. The greatest impact was created by “location” with a path coefficient of 0.815 and the least impact was created by “service quality” with a 0.100 path coefficient on the loyalty of Isfahan hypermarkets customers.  Other factors, in effect, are product, price/value, staff, convenience, and atmosphere. All these factors can cover 90% of loyalty variance.

Due to the undeniable role of tourism in the development process of the country, managers of the tourism industry are always faced with the challenge of attracting tourists and gaining their satisfaction and loyalty. The image of the destination is one of the components that has a great impact on the tourist's decision and the behavioral consequences of his trip. The purpose of this study was to investigate the effect of cultural events and mental conflict on the image and the intention to visit the destination among tourists in Sarab-e Meymeh. The statistical population of this study consisted of tourists in Sarab-e Meymeh township of Dehloran City in the spring of 1398, which due to the unknown of the number of tourists in the region, the sample size was selected 385 people, which is the highest sample size. The present study is operational in terms of purpose and with a survey nature of correlation is based on structural equations. The required data was collected using a questionnaire tool. The questionnaire was acceptable in terms of validity and reliability. The results of data analysis using structural equation method with Smart Pls software showed that cultural events and mental conflicts have a positive and significant effect on the image and intention for visiting the destination among tourists in Sarab Meymeh. In fact, a good general image and the intention for visiting again the Sarab-e Meymeh township requires attention to the brand of the event, structural components, cultural events, brand of the place, tourist mental engagement, general image, cognitive image and emotional image of the destination. Tourism managers and marketers must pay special attention to these fundamental and important factors.