درخت حوزه‌های تخصصی

Background: The airline industry is highly competitive and service-oriented, making it particularly vulnerable to customer dissatisfaction and brand hate. Brand hate, defined as intense negative emotions toward a brand, can lead to consumer retaliation, boycotts, and long-term reputational damage in airline context.Aims: This study explores effective strategies for managing brand hate in the airline industry.Methodology: Using a dual-method qualitative approach, we conduct (1) a netnographic analysis from the consumer perspective and (2) five semi-structured interviews with airline managers, analyzed using Lexico 3.Findings: Our findings identify five key strategies for mitigating brand hate. Consistent with prior literature, we confirm that management processes and brand recovery are valuable for addressing short-term customer complaints. Additionally, we propose novel long-term strategies, including benchmarking and competitive intelligence, workplace control, and enhanced security measures. In fact, by integrating insights from both customers and brands, this research deepens the understanding of hate management and highlights the severe repercussions of consumer attrition for airline companies.Conclusions: Our study emphasizes the need for proactive interventions and equips managers with actionable strategies to reduce brand hate, repair customer relationships in digital environments, and enrich the literature on crisis management and relationship between consumer and brand.

Background: The rapid growth of computer technology in recent decades suggests that people today, in addition to print media, have many electronic information items that need to be managed appropriately and have increased the use of personal computers.Aims: This Researches descriptive and analytical based on the purpose of applied Research, and in terms of data collection and nature and comparison between the activities of personal information management and two measures of knowledge and skills has been presented.Methodology: The statistical population includes the students of Jundishapur University of Medical Sciences in Ahvaz in the academic year 2017-2018. To determine the statistical population, the sampling method was used by determining the total number of students 1300 and using the Karjesi-Morgan table, the approximate number of the sample was determined to be 297. The data collection was done using the questionnaire of 2012 and in order to analyze Pearson and Spearman correlation tests and AMOS and SPSS software were used.Results: The results of the survey show that knowledge and skill variables have a significant and positive effect on personal information management, and age, level of education, and school of study have a significant and positive effect on personal information management.Conclusions: The results of the research show that the status of personal information management of medical students in Jundishapur Ahvaz has a positive and meaningful effect based on the knowledge and skills of the students. According to the changes made in the management of personal information activities, it can be said that the difference in the amount and amount created in the variables of personal information management can be seen. The main reasons for this can include not having enough time, work pressures and lack of familiarity with the activities required for personal information management.

Background: Understanding color preference in virtual environments is crucial for applications in digital design, human-computer interaction, and virtual reality (VR).Aims: This study examines how luminance, hue, and saturation influence color preference in VR settings, considering both environmental and perceptual factors.Methodology: A controlled VR experiment was used, where participants interacted with two distinct virtual zones designed to simulate different lighting conditions.Finding: The findings suggest that chromatic lightness and perceived hue play distinct roles in color preference, with evidence supporting Weber's Law of illumination adaptation. It was also shown that regions with elevated chroma exhibit more pronounced colors. Additionally, the participants' average color preferences were determined, and the appropriate modification rate was extracted by comparing the preferred colors to the average colors of the virtual spaces. One significant finding was that, cooler colors were favored to warmer ones, which is consistent with previous research on color preferences. Furthermore, a correlation between lighting circumstances and color preferences was established.Conclusion: The findings indicated that adjusting the hue, saturation, and brightness can improve the design of virtual environments by matching the tastes of users. These insights contribute to a deeper understanding of color perception in digital spaces and have implications for design, architecture, and cognitive science.

Background: Despite advancements in environmental policies and education, many individuals remain disconnected from nature, leading to ecological neglect and unsustainable behaviors. Aims: This study explores the institutionalization of environmental intelligence in education, emphasizing an Iranian perspective within the context of globalization. It argues for an educational paradigm that integrates traditional ecological wisdom with contemporary learning models, fostering a holistic, experiential, and culturally grounded approach. Methodology: Using literature synthesis and philosophical interpretation, this research draws on the spiritual and ethical teachings of Attar and Rumi alongside modern educational theories, including experiential, interdisciplinary, and quantum education. Discussion: The study examines how globalization and urbanization have reshaped traditional environmental perceptions, particularly in Iranian culture, where mountains once held deep ecological and cultural significance but have become overlooked in modern urban life. Additionally, it investigates the role of global communication and virtual education in shaping environmental consciousness. Rather than proposing a replacement for existing environmental education, this study introduces a complementary framework that blends Iranian philosophical heritage, contemporary pedagogy, and digital learning. By fostering spiritual, ethical, and ecological awareness, this paradigm encourages a collective, participatory approach to sustainability. Conclusions: It envisions an education system where cultural wisdom and modern innovation work together to cultivate deep, empathetic connections between people and the environment.

Background: The conceptualization of Moroccan cyberspace is intrinsically linked to the country's international and regional dynamics, in particular those of its African and Mediterranean neighborhood.Methodology: we have mobilized quantitative techniques and potential comparative analysis to address our crucial research questions around the strengths and weaknesses within Morocco's national cyber strategy by analyzing and comparing them with other international experiences, and finally recommending best practices to maintain the regional leadership position.Discussion: Although Morocco has acquired considerable expertise in comparison with this environment, regarding proven mechanisms of cyber stability, and the institutionalization and organization of national cyber security. However, one of the main obstacles lies in the centralization of these practices by the State, as well as in the sectorial and selective approach chosen by Moroccan policymakers to secure the national cyber space. This strategy, contrary to the country's principles of openness, was developed on the basis of the arguments, based on the priorities and strategic challenges specific to each sector.Aims: We open up our local experience to comparison with other known global experiences in the field of national cybersecurity, to decipher the strengths and weaknesses of national digital strategies and to fill the gaps causing the weakening of our replicating processes.Conclusion: The question is whether a simple reform of the central state's public policies on national cybersecurity is effective or, on the contrary, the situation requires a drastic and broader intervention, materialized by major investments and structural reforms in entire development strategies.

Background: The world is rapidly becoming more intelligent, and AI is penetrating many fields, including international affairs. Based on this, we will soon witness the emergence of a new generation of embassies, namely AI embassies.Aims: This article answers the main question: "What are the prerequisites and requirements for using AI in embassies?"Methodology: This research, conducted using a qualitative approach and socio-technical theory, examines changes around embassies and operational experiences in this area and concludes that ambassadors need to align with modern developments to succeed in their diplomatic missions.Findings: The research findings indicate that a comprehensive and accurate understanding of the developments in the host country and benefiting from AI suggestions for developing relations with the government and people of the host country are among the advantages of AI embassies. Security issues and the need for skilled human resources are some of the challenges of AI embassies. Finally, the main achievement of this article is to provide an operational framework for the responsible use of AI in embassies.Conclusion: Designing and implementing an artificial intelligence strategy, ensuring data quality and security, empowering embassy staff, and continuous monitoring and evaluation are the most critical components of this proposed framework.

Background: As companies are increasingly committed to sustainability practices in all their activities, they also have the increasing opportunity to communicate it to strengthen the brand through various means. One of them is undoubtedly represented by social media.Aims: This paper examines the communication of fashion sustainability through social media, and in particular its visual dimension, by undertaking a content analysis of over 600 Instagram photos of two Tunisian brands that are visibly exposed on the sustainability front.Methodology: Statistical analysis of this communication based on image, caption and hashtag is used to provide interesting insights into the elements that underlie effective online sustainability communication and, more specifically, on visual social media. Three theories are used to explain this topic namely Speech Act Theory, Color Theory, and Technology for Environmental Action Model (TPAM). Nine themes related to sustainability and fashion were extracted from the images of two sustainable brands “Shab Kids”, “Triiiza” and “Tommy Hilfiger” accompanied by their captions and hashtags.Finding: Our findings contribute significantly to understanding the elements used in visual communication of sustainable fashion brands on social media. For brand-generated content, we selected two eco-responsible Tunisian brands elected by “ileycom” (online marketplace) that declare themselves sustainable and are known in the fashion industry and among consumers for their orientation towards sustainable practices. Sustainable brands engage consumers in a conversation about sustainability, which can strengthen brand identity and create an emotional connection with the audience.Conclusion: It is essential for brands to communicate sustainability while taking full advantage of social media platforms like Instagram. Our study analyzed various communication elements on Instagram such as single image, multiple images, hashtags, and captions.