فریبا عبدی

INTRODUCTION: The present study was conducted with the aim of designing a crisis management model for administrators of Farhangian University of Iran. METHODS: This mixed research was conducted in two phases, qualitative (phenomenology) and quantitative (cross-sectional survey). In the first phase, 16 administrators and academic staff members of universities with experience in crisis management were selected and interviewed. Then, data coding, components and quality requirements of crisis management were obtained through theme analysis. In the quantitative phase, a researcher-made questionnaire was designed based on the obtained indicators and using stratified random sampling method, 265 faculty members were studied and analyzed through Structural Equation Modeling (SEM) method and PLS3 software. FINDINGS: According to the findings, the components of crisis management in Farhangian University include level of preparedness to deal with the crisis; preparing a risk management plan; organizational structure; participation of organizations; organization communications; continuous monitoring; leadership of the organization; organizational agility; and university infrastructure. Also, crisis management requirements include quality of trainers, educational facilities, performing relief maneuvers, physical equipment and financial resources. CONCLUSION: The results showed that students, professors and administrators should receive the necessary training on crisis management in universities in order to prevent possible damages when facing a crisis.