الگوی طراحی تدریجی فرآیند اثرگذاری اکتساب دانش سازمانی خبرگان با استفاده از تحلیل نگاشت معنایی بر مدیریت دانش سازمانی (مورد کاوی سازمان اسناد و کتابخانه ملی ایران) (مقاله علمی وزارت علوم)
درجه علمی: نشریه علمی (وزارت علوم)
آرشیو
چکیده
هدف: در پژوهش حاضر برای به دست آوردن اکتساب دانش سازمانی خبرگان نیاز به مدیریت دانش سازمانی است که می بایست به صورت آرام آرام و تدریجی در سازمان اجرا شود. برای همین منظور احتیاج به راهبرد اصلی در بقای سازمان ها است، در این پژوهش از الگوی طراحی شده ای برای اکتساب دانش تدریجی خبرگان از طریق تحلیل نگاشت معنایی با توجه به مدیریت دانش بهتر سازمان استفاده شده است.روش شناسی: در این پژوهش به روش کاربردی و توصیفی از نوع کیفی به کار رفته است. از تحلیل کیفی برای پاسخ گویی به سؤالات خبرگان استفاده شده است. جامعه پژوهش به صورت نمونه گیری گلوله برفی از میان خبرگان و شبکه های اجتماعی به تعداد 26 نفر از اعضای خبره در سازمان کتابخانه ملی ایران انتخاب شدند و مورد بررسی قرار گرفتند. ابزار گردآوری اطلاعات از طریق مصاحب ه بدون ساختاریافته و پرسشنامه ساختاریافته انجام گرفت. پرسشنامه ها با کدگذاری پاسخ سؤالات روایی بیان شد، برای به دست آوردن پایایی پژوهش از پاسخی که افراد جامعه به داده ها دادن به نتایج مطلبی دست پیدا کرده شد.یافته ها: برای بحث تحلیل نگاشت معنایی به دست آمده از تجربه مدیریت دانش خبرگان مبتنی بر مؤلفه های مصاحبه، موردکاوی، و پلکان سازی برای استفاده از اکتساب دانش از نرم افزار پاژک برای طراحی شبکه های اجتماعی از طریق ماتریس الگوی طراحی شده این پژوهش برای مدل بومی سازی شده استفاده شد، و برای تحلیل نگاشت معنایی از نرم افزار اینفوگراف و ماتریس مدل طراحی شده برای به دست آوردن این تحلیل مورد ارزیابی قرار گرفت.بحث و نتیجه گیری: نتایج پژوهش نشان داد که تحقیق، الگوهای تدریجی دانش در مدل بومی سازی شده اکتساب دانش با ارائه مدل های جدید اکتساب دانش خبرگان بیان شده است که با توجه به ظرفیت های بالقوه ای که در حوزه اکتساب دانش سازمانی وج ود دارد و نی ز براس اس نت ایج ای ن پژوهش، پیشنهاد می شود به عوامل اصلی توسعه مدل تدریجی دانش و بومی سازی برای ارائه مدلی جدید در مدیریت دانش سازمان ها توجه بیشتری معطوف شود و با برنامه ریزی مناسب قدم هایی در ای ن جهت برداشته شود.The Gradual Design Model of the Process of Influencing the Acquisition of Organizational Knowledge by Experts Using Semantic Mapping Analysis on Organizational Knowledge Management (Case Study of Tehran National Library)
Introduction: In the present study, the acquisition of organizational knowledge from experts necessitates the implementation of an organizational knowledge management system, which should be introduced gradually within an organization. To achieve this, a fundamental strategy is essential for the organization's survival. This article employs a model designed for the progressive acquisition of expert knowledge through the analysis of semantic mapping, aiming to enhance organizational knowledge management. In the contemporary world, knowledge is recognized as one of the most critical competitive factors for organizations. Organizations that can manage their knowledge more effectively will have a competitive advantage over others. Acquiring knowledge from experts is a crucial aspect of knowledge management, as experts possess valuable insights and experience that can contribute to improving organizational performance. However, acquiring knowledge from experts also presents certain challenges. One of the primary difficulties is that experts often lack the time and patience to actively engage in the knowledge acquisition process. Essentially, the objective is to identify gradual patterns of knowledge within a localized model for acquiring organizational expertise. These patterns can assist organizations in managing expert knowledge more effectively and leveraging it to enhance their overall performance.Methodology: This study is applied and descriptive in nature, utilizing a qualitative research approach. Qualitative analysis was employed to address the experts' responses. Data collection tools included unstructured interviews and structured questionnaires. The responses to narrative questions were coded, and the collected data were analyzed to ensure reliability in the research findings. A snowball sampling method was used to select participants from the research community, including experts and social networks, resulting in a sample of 26 expert members from the National Library of Iran. In summary, both interview and questionnaire methods were utilized for data collection. Interviews were conducted with experts from the National Library of Iran, while questionnaires were distributed to gather information from other members of the organization. The data obtained from these sources were analyzed using both qualitative and quantitative analysis methods.Findings: In this research, an applied and descriptive qualitative method was used. Qualitative analysis was used to answer the experts' questions. The research population was selected through snowball sampling from among experts and social networks, 26 expert members of the National Library of Iran were selected and examined. The data collection tool was through unstructured interviews and structured questionnaires. The questionnaires were expressed by coding the answers to the narrative questions, and in order to obtain the reliability of the research, the results were obtained from the responses that the community members gave to the data and becomes part of the organizational culture.The research findings revealed that the gradual patterns of knowledge acquisition in the localized model for acquiring organizational experts' knowledge consist of four stages:Acquaintance Stage: Experts become familiar with the knowledge acquisition model and develop the necessary motivation to participate.Participation Stage: Experts actively engage in the knowledge acquisition process and share their expertise with others.Sharing Stage: The knowledge obtained through expert participation becomes accessible to other members of the organization.Institutionalization Stage: The acquired knowledge is embedded within the organization, becoming an integral part of its culture.Discussion and conclusion: To analyze the semantic mapping derived from experts' knowledge management experiences—based on interviews, case studies, and laddering components for knowledge acquisition—Pazhek software was utilized to design social networks through the research’s designed pattern matrix for the localized model. Additionally, Infograph software and the designed model matrix were employed to evaluate and analyze the semantic mapping.Sharing Stage: In this stage, the knowledge acquired through expert participation is made accessible to other members of the organization. This is achieved through various methods such as documentation, database creation, and other knowledge-sharing mechanisms.Institutionalization Stage: In this stage, knowledge becomes embedded within the organization and integrates into its culture. This is facilitated through methods such as employee training, fostering motivation to utilize knowledge, and other organizational development strategies.The localized model of knowledge acquisition offers the following advantages:Adaptability to Organizational Needs: Designed to align with the specific requirements of Iranian organizations, this model exhibits a high degree of adaptability.Implementation Capability: Developed in accordance with real organizational conditions, this model is highly feasible for practical implementation.
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