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مقوله مسکن مسئله ای چندوجهی و در عین حال تشدید شونده است .ناتوانی گروه های کم درآمد در تأمین نیازهای خود در بازار رسمی زمین و مسکن، دولت ها را ناگزیر از نقش آفرینی در این حوزه نموده است. اتخاذ سیاست مناسب، مستلزم شناخت واقع گرایانه نسبت به نیاز بهره برداران میباشد. در این پژوهش هدف شناسایی نیازها، انتظارات و اولویت های گروه های کم درآمد در زمینه مسکن است. بدین منظور، روش کیفی از نوع نظریه زمینه ای با استفاده از ابزار مصاحبه عمیق نیمه ساختاریافته انتخاب شده است. نمونه موردی این پژوهش، شهر بجنورد که با مهاجرت گروه های مختلف از اقشار کم درآمد در دهه های اخیر مواجه بوده، انتخاب شده است. جمع بندی نتایج نشان داد که دغدغه بهره برداران بیشتر در خصوص محیط مسکونی بوده به گونه ای که 75درصد کدها در غالب 12 شاخص به این موضوع اختصاص یافته است. سایر کدها مرتبط با واحد مسکونی بوده و در غالب 8 شاخص استخراج شده است. تخصیص این شاخص ها به دسته بندی چهارگانه مستخرج از مبانی نظری نشان دهنده اولویت جنبه های اجتماعی (41 درصد) و کالبدی (35درصد) در ارزیابی کیفیت سکونت است. بررسی دقیق تر شاخص ها نشان دهنده تمرکز بیشتر ساکنان بر امنیت و آرامش محیط مسکونی در جنبه اجتماعی و دسترسی به خدمات عمومی در جنبه کالبدی است. این پژوهش می تواند مبنایی برای برنامه ریزی هدفمند مسکن گروه های کم درآمد مبتنی بر رویکرد ادارکی-ذهنی به منظور اولویت دهی به نیازهای واقعی بهره برداران باشد.

Identifying and prioritizing housing indicators of low-income groups based on a perceptual-mental approach A Case Study the Bojnurd city

The category of housing is a multifaceted and at the same time escalating issue. In this regard, the provision of housing for the low-income classes has a double complexity due to the greater vulnerability and lower ability of their users. Adopting a suitable policy requires a realistic understanding of the needs of users and their definition of desirable housing. Since the ideal housing is a relative concept that is defined abstractly, therefore, effective role-playing in this area requires knowing the mental frameworks of the users. Extracting housing indicators with a perceptual-mental approach in order to identify the needs, expectations and priorities of low-income groups is the important goal of this research. For this purpose, grounded theory research method has been chosen. As a case study, the city of Bojnord, which is the center of one of the deprived provinces of the country and has faced the migration of various groups from low-income strata, has been selected. Summarizing the results showed that the users' concern was more about the residential environment, so that 75% of the codes in the form of 12 indicators were dedicated to this issue. Other codes are related to the residential unit and mostly 8 indicators have been extracted. Allocation of these indicators to the four categories extracted from the theoretical foundations shows the priority of social aspects (41%) and physical aspects (35%) in evaluating the quality of residence. This research can be a basis for targeted housing planning for low-income groups based on the perceptual-mental approach in order to prioritize the real needs of users. Extended abstract Introduction The housing category is a multifaceted and at the same time intensifying issue. In this regard, the provision of housing for low-income groups has a double complexity due to the greater vulnerability and lower ability of their users. Adopting a suitable policy requires a realistic understanding of the needs of users and their definition of desirable housing. Since the ideal housing is a relative concept that is defined abstractly and cultural desires, needs and economic conditions can have different definitions, therefore, effective role-playing in this field requires knowing the mental frameworks of the users.   Methodology In order to extract indicators, a qualitative method of the grounded theory type has been chosen. This method was introduced in the criticism of methods arising from positivist thinking. In terms of theoretical principles, contextual theory is based on the social interpretivist paradigm. Since in this research specifically the viewpoints of the beneficiaries are desired, the extraction of indicators relying on the opinions of the beneficiaries (low-income groups as target groups in policy making) has been considered. Considering the dual approaches of extracting residential satisfaction indicators, in this research, the indicators have been extracted from both the perspective of the expert-oriented approach and the psychological-perceptual approach. In the expert-oriented approach, based on the review of domestic and foreign researches, a set of indicators has been extracted, which can also provide the theoretical sensitivity required in the cognitive psychology approach. Based on this, a series of in-depth interviews have been conducted with residents and the analysis of these interviews has provided a basis for extracting indicators. In the following, the interviews were analyzed with a systematic coding method and central categories were determined. These core categories are finally refined and most of the indicators extracted from users' perspectives are presented. As a case study, the city of Bojnord, which is the center of one of the deprived provinces of the country and has faced the migration of various groups from low-income groups, especially after the establishment of North Khorasan Province in 2013, has been selected. Results and discussion The results of the interviews conducted with the residents showed that they emphasize different aspects to describe the current conditions of their housing. In order to better analyze these features, they are classified into two categories: housing indicators and residential environment indicators. Most of the indicators extracted from the interviews were in the residential environment group, and it was significantly more common than the other group. A total of 12 subcategory indicators of residential environment quality have been identified. In general, 75% of the codes were related to this group of these indicators. Among them, the most important issue has been related to access to public services. Considering that the investigated samples include the target neighborhoods of the housing provision programs for low-income groups in the city of Bojnord, and these neighborhoods often have significant deficiencies in terms of access to services. Neighborhood safety and access to public transportation are closely followed. Peace of the neighborhood and access to urban centers are two other indicators that are very frequent. Therefore, it can be stated that these items are among the most important indicators with higher priority. In the field of housing and the quality of residential units, a total of 8 indicators have been identified, which account for 25% of the frequency of codes. According to the frequency of the codes of the sub-set of indicators, it can be stated that the cultural compatibility of the residents is in the first rank and the ability to pay housing costs is in the second rank. Responding to the residential needs of the residents and the strength of the buildings are also among the other indicators with higher relative frequency. Summarizing the results showed that the users' concern was mostly about the residential environment, so that 75% of the codes in the form of 12 indicators were dedicated to this issue. Other codes are related to the residential unit and mostly 8 indicators have been extracted. Allocation of these indicators to the four categories derived from theoretical foundations shows the priority of social aspects (41%) and physical aspects (35%) in evaluating the quality of residence.   Conclusion Reviewing the theoretical literature shows the consensus on the necessity of abandoning one-dimensional and quantitative perspectives in the evaluation of housing quality, which can be seen in the consideration of qualitative aspects and subjective indicators in this field. Nevertheless, the expert-oriented approach is still considered the dominant approach in assessing housing quality. Researches based on subjective approaches have shown that relying on the views of residents and their lived experience can lead to different indicators. This distance between the expert-oriented views and the indicators derived from the living experience of the residents has also become a controversial topic in the world literature, and researchers have pointed out the gap between these views. While researches based on expert-oriented approaches lead to a wide range of indicators in different aspects, researches based on the perceptual-mental approach lead to a brief and selected set of indicators that from the perspective of the residents in Assessing the desirability and quality of housing has been the most important. Therefore, it is better to pay attention to the perceptual-mental approach in housing programs in addition to the usual procedures to understand the expected needs and priorities of the beneficiary groups. Identifying these things helps to direct investments towards the most important priorities and in this way, in addition to providing a higher level of satisfaction, targeted use of limited resources is also carried out.

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